Glympse and HERE Technologies Announce Hotel Courtesy Shuttle Tracker
Courtesy Shuttle Tracker provides hoteliers with an integrated solution leveraging location data and analytics to provide real-time shuttle location, reactive ETAs, self-learning routes, comprehensive metrics and more
HOUSTON, TX – June 18, 2018 – Glympse, the pioneer of real-time location technology, and HERE Technologies, a global leader in mapping and location services, today announce the availability of a jointly-developed courtesy Shuttle Tracker, the first of its kind in-market today. This proven solution leverages powerful location intelligence, map data and analytics to provide hoteliers with an integrated solution easily embedded in mobile applications, websites and notifications. In addition to providing a seamless digital guest experience, the Shuttle Tracker helps reduce operational costs by helping decrease the number of calls to the front desk inquiring about shuttles, many times 40-70% of all incoming calls.
Free courtesy shuttles are provided by hoteliers as a service to attract more guests. But with the popularity of ride sharing services like Uber and Lyft, guest expectations have certainly changed. The Glympse/HERE Shuttle Tracker provides hoteliers with a multi-channel digital solution that delivers upon these expectations. The solution provides customers with real-time shuttle visibility, contextual ETAs and real-time shuttle arrival alerting. For operations teams, the solution provides area-level shuttle visibility, self-learning shuttle routes, comprehensive metrics and analytics.
“We’re pleased to partner with HERE Technologies to put a modern twist on a favorite amenity and ensure it remains a guest favorite”, said Chris Ruff, CEO & president of Glympse. “Courtesy shuttles are a major competitive differentiator for hospitality brands competing to win their guests’ loyalty. Yet the guests who take advantage of this service are very often frustrated with this service because of the uncertainty they face trying to predict when their ride will arrive. We are hearing that 40-70% of front desk phone calls are inquiring about shuttles. Our in-the-market solution helps address this to provide a better guest experience at the same time as reducing operational costs.”
HERE and Glympse have combined their respective capabilities to deliver this best-in-class shuttle tracking solution. Glympse includes its enterprise-grade platform that employs mobile platforms and GPS device streams to source accurate location, ETA and geofencing engines, web and mobile components for guest-facing experiences, all underpinned by a big data layer providing reporting and metrics for business, marketing, operations and customer care teams. HERE Technologies ties in its intelligent location services which delivers maps, geocoding, traffic, transit, routing and geo-visualization tools to enable this innovation and seamless journey experience.
“No matter the industry, customers today expect a real-time understanding of when and where a service will be delivered,” said Jussi Koski, director of enterprise telematics at HERE Technologies. “We’re excited to partner with Glympse on a real-time shuttle tracker that leverages our best-in-class location services to fulfill an important market need for the hospitality industry.”
As strategic partners, Glympse and HERE are continuing to develop combined user solutions that will connect and locate people, things, businesses and public services. Information from devices, vehicles, infrastructure and other enterprise data sources can be transformed into real-time location and ETA services to help provide forward thinking consumer engagement strategies and e-commerce models using data to connect individuals and moving things to the products and services they need.
To find out more about the Glympse/HERE Technologies Shuttle Tracker or or see a demo, meet with us at HITEC 2018 in Houston.
About HERE Technologies
HERE, the Open Location Platform company, enables people, businesses and cities to harness the power of location. By making sense of the world through the lens of location we empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely. To learn more about HERE, including our new generation of cloud-based location platform services, visit https://360.here.com and www.here.com.
Glympse is a built-for-mobility location company, offering powerful location APIs and robust SaaS applications that help Fortune 1000 companies improve their customer satisfaction by eliminating the friction and anxiety of product and service delivery experiences. The pioneer in real-time temporary location sharing technology, Glympse’s powerful platform and market-tested industry solutions successfully aggregate existing service, marketing and commerce cloud capabilities into a single, easy-to-use and interactive Glympse (a multi-phase, customer-facing digital tracking hub). Glympse helps businesses improve communication and increase satisfaction when their products and services are delivered or picked up by their customers. For more information, visit blog.glympse.com.