Glympse Announces the Launch of Its Curbside & In-Store Pickup Solution for Grocery, Retail, and Restaurants
Glympse, the industry-leading pioneer of real-time location sharing focused on helping companies deliver a frictionless last mile customer experience, is pleased to announce that its Curbside & In-Store Pickup product is now available. The product is designed to facilitate safe, temporary and secure customer-to-business (C2B) location sharing and multichannel arrival notifications in a way that allows Retail, Grocery and Quick Service Restaurant (QSR) brands to optimize pickup for both themselves and their customers.
Despite the sophisticated location-as-a-service platform at the heart of this new offering, the solution could not be more straightforward. Immediately after a customer places an order online, they are alerted via an SMS text message, email or push notification when their order is ready to be picked up. Thanks to a dedicated mobile app (or any customer mobile app that is powered by Glympse’s SDK), the customer can safely and temporarily share their location and ETA with the business. Included in the solution to optimize store operations is a dedicated employee mobile application and a kiosk web application for an all-up view for pickup management.
“When the customer triggers a specific customizable geofence or when their ETA drops below a certain threshold, the business is alerted so that employees know when the customer is near,” said Chris Ruff, CEO and president of Glympse. “At that point, employees can add any remaining hot or cold items to the order and finish packaging. The result is that the order is ready precisely when the customer arrives to pick it up, creating a rewarding experience.”
Albertsons Companies will pilot Glympse technology in select Drive Up & Go markets next month, so store employees can bring groceries to customers’ cars exactly when they arrive. Consumers today are looking for more convenience in their shopping experience, so many other companies are enthusiastic about the opportunity to work with Glympse for this innovative solution.
Today, you must keep pace with your customers’ ever-changing expectations,” said Ruff. “In the fast-paced modern era that we’re now living in, Glympse is how you do just that.”
These new solutions represent an incredible opportunity for brands to leverage increased real-time data and analytics through the new and improved En Route Console that makes delivering the customer experience dramatically easier.
Employees need to be able to see which customers are on their way, who is closest and the precise location so they can prepare orders at exactly the right moment. Now, thanks to Glympse’s Curbside and In-Store Pickup solution, those employees have access to real-time visibility, timely notifications, and other tools needed to prioritize fulfillment in the right way. With various privacy options, you can also manage how much information customers must share to get the data needed to manage order preparations.
“The marketplace has changed dramatically in the last few years, and Glympse’s Curbside and In-Store Pickup solution has done the same,” continued Chris Ruff. “We’ve managed to create a solution that benefits businesses, brands, and their employees – essentially all at the exact same time.”
Glympse’s new solutions also offer unique opportunities for advertising placements. Campaign space enables brands to make the most out of a rare moment when their customer is actively and fully engaged. Advertising placements can increase revenue with targeted add-ons at the exact moment of service, keeping those customers satisfied and coming back for more with exclusive offers.
To learn more about Glympse’s Curbside and In-Store Pickup solutions, visit our website at https://blog.glympse.com/. We will also be showcasing our solutions at GroceryShop 2019 on September 15-18, 2019 in Las Vegas.