Glympse En Route now available in the Oracle Cloud Marketplace
Oracle Cloud Customers can use Glympse En Route to dispel customers’ uncertainty about field service appointments with proactive ETA updates and live location sharing
SEATTLE — September 29, 2017 — Glympse, a leading provider of location-powered customer experience solutions and Silver level member of Oracle PartnerNetwork (OPN), today announced that its pre-integrated En Route solution is now available in the Oracle Cloud Marketplace, offering added value for Oracle Field Service Cloud customers. Glympse En Route enhances Oracle’s predictive approach to field service with practical insight that eliminates uncertainty, reduces field service friction, and respects customers’ time.
The Oracle Cloud Marketplace is a one-stop shop for Oracle customers seeking trusted business applications and service providers offering unique business solutions, including ones that extend Oracle Cloud Applications. Oracle Cloud is the industry’s broadest and most complete public cloud, delivering enterprise-grade services at every level of the cloud technology stack including software as a service (SaaS), platform as a service (PaaS), infrastructure as a service (IaaS), and data as a service (DaaS).
Oracle Field Service Cloud users can now personalize customer engagement by adding standard En Route capabilities powered by Glympse’s proprietary location platform, giving their customers:
- Proactive channel-of-choice notifications
- A central, interactive view of key appointment and service representative data
- Options to change appointment details or connect with a service representative
- Dynamic ETA updates culminating in a live map view of a field representative on the way
In addition to the Glympse Customer Journey featuring live technician location sharing, the complete En Route solution includes a mobile application for field employees, capabilities to collect and react to customer feedback, back office technician tracking, and customer engagement metrics dashboards.
“The time between when a customer books their field service or delivery and when someone arrives on site is a critical window for brands to build a relationship and demonstrate their commitment. Yet it’s been plagued with uncertainty and friction for customers and service delivery teams alike,” said David Troll, SVP, sales and customer operations, Glympse. “We’ve built a robust digital experience to address that gap, bringing clarity and flexibility to people trying to fit field service into their busy schedules. Combined with Oracle Field Service Cloud, the result is happier customers and more efficient field operations.”
Troll continued, “Glympse’s participation in the Oracle Cloud Marketplace further extends our commitment to the Oracle community and enables customers to easily reap the benefits of En Route. We look forward to leveraging the power of the Oracle Cloud to help us achieve our business goals.”
The Oracle Cloud Marketplace offers an intuitive user interface to browse and search for available applications and services, as well as user ratings and reviews to help customers determine the best business solutions for their organization. With its new automated application installation features, customers can easily deploy provider business applications from a centralized cloud interface.
Glympse, which introduced location sharing in 2009, connects consumers, service and delivery organizations, retailers and the Internet of Things (IoT) through its global location platform. This platform provides a simple way to integrate location sharing and ETA management across a connected ecosystem of automobiles, maps, navigation systems, wearables, messaging applications, voice/AI devices, household electronics, smart appliances and more. Glympse En Route, the company’s enterprise solution suite, helps field service, sales, and delivery teams around the world make contextual location data the focal point of their digital customer experience strategies.
Glympse partners with leading brands such as Amazon, BMW/MINI, Charter Spectrum (formerly Time Warner Cable), Comcast, Ford, Garmin, General Motors, Gogo Inflight, Google, IBM, Jaguar/Land Rover, Marken, Mercedes, NAVIGON, Pizza Hut, Rogers Communications, Samsung, SIG Ireland, Sky UK, TruGreen, Verizon and Vodafone. Glympse is backed by leading investors including Menlo Ventures, Ignition Partners, Verizon Ventures, and UMC Capital.
About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) is Oracle’s partner program that provides partners with a differentiated advantage to develop, sell and implement Oracle solutions. OPN offers resources to train and support specialized knowledge of Oracle’s products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to be recognized and rewarded for their investment in Oracle Cloud. Partners engaging with Oracle will be able to differentiate their Oracle Cloud expertise and success with customers through the OPN Cloud program – an innovative program that complements existing OPN program levels with tiers of recognition and progressive benefits for partners working with Oracle Cloud. To find out more visit: https://www.oracle.com/partners.
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