Liberty Global customers to benefit from real-time updates about engineer visits
Denver, Colorado and Seattle, Washington — July 19, 2018 — Liberty Global plc (“Liberty Global”) (NASDAQ: LBTYA, LBTYB and LBTYK), the world’s largest international TV and broadband company, is partnering with location platform leader Glympse to transform the way customers receive important appointment details, including updates on the location and anticipated time of arrival of their technician. Using Glympse’s location technology, Liberty Global will be providing customers with real-time updates on their smartphone, tablet or computer from the moment a service is booked until the moment the technician arrives.
Liberty Global invested in Glympse last year in their Series C round of financing. Virgin Media customers in selected regions of the UK will be the first to be offered the service – which will be rolled out across the rest of the UK in September and in Europe later this year and next. Glympse will be integrated into the MyVirginMedia website and mobile app, creating an engaging customer-facing experience for Virgin Media customers that provides appointment updates, real-time location and an estimated time of arrival for each phase of the appointment life cycle. As a result, customers will be better-informed and more likely to be at home when their technician arrives for the appointment.
Melanie Longdon, VP of Customer Experience Operations at Liberty Global, said: “We understand that being tied to your home for any extended period of time can be frustrating, even more so now than when compared to just a few years ago. We look forward to utilizing this powerful tool to help our customers plan for an in-home service appointment, and help make it as easy as possible to get on with their busy lives. The digital, interactive nature of this tool further ensures our customers can get the latest information about their appointment no matter how far off it is or where they happen to be.”
Chris Ruff, CEO & President of Glympse added: “We are proud Liberty Global chose to work with us on this important initiative. Time is one thing we all want more of in today’s busy world. Glympse helps innovative companies like Liberty Global give their customers simple yet powerful tools to provide constant, accurate insight into the status of service appointments and convenient, digital channels to connects customers with their technician. By creatively applying location data, which is inherent and ubiquitous in virtually every mobile activity, customers get transparency they can trust in a convenient, digital format.”
About Liberty Global
Liberty Global (NASDAQ: LBTYA, LBTYB and LBTYK) is the world’s largest international TV and broadband company, with operations in 11 European countries under the consumer brands Virgin Media, Unitymedia, Telenet and UPC. We invest in the infrastructure and digital platforms that empower our customers to make the most of the video, internet and communications revolution. Our substantial scale and commitment to innovation enable us to develop market-leading products delivered through next-generation networks that connect 22 million customers subscribing to 46 million TV, broadband internet and telephony services. We also serve over 7 million mobile subscribers and offer WiFi service through 12 million access points across our footprint.
In addition, Liberty Global owns 50% of VodafoneZiggo, a joint venture in the Netherlands with 4 million customers subscribing to 10 million fixed-line and 5 million mobile services, as well as significant investments in ITV, All3Media, ITI Neovision, Casa Systems, LionsGate, the Formula E racing series and several regional sports networks.
Glympse is a built-for-mobility location company, offering powerful location APIs and robust SaaS applications that help Fortune 1000 companies improve their customer satisfaction by eliminating the friction and anxiety of product and service delivery experiences. The pioneer in real-time temporary location sharing technology, Glympse’s powerful platform and market-tested industry solutions successfully aggregate existing service, marketing and commerce cloud capabilities into a single, easy-to-use and interactive Glympse (a multi-phase, customer-facing digital tracking hub). Glympse helps businesses improve communication and increase satisfaction when their products and services are delivered or picked up by their customers. For more information, visit blog.glympse.com.